Sales call transcription that writes the follow-up for you
Drop the recording or paste a link – get a speaker-labeled transcript plus the call summary, decisions, action items, and next steps, ready to drop into your CRM.
60 min free · no card required · we never train on your audio
How do you transcribe calls?
To transcribe a sales call, upload the recording or paste its link and Pepys returns a speaker-labeled transcript in minutes – plus an AI summary, the decisions made, owner-tagged action items, next steps, and the open questions to chase. It's pay-as-you-go with no subscription, and credits never expire.
Made for sales teams
The call goes great, the prospect is bought in, and then you spend the next twenty minutes typing up what was agreed before you forget it – the next step you promised, who owns what, the question you couldn't answer live. That recap is the difference between a deal that moves and one that goes quiet, and it's already sitting in the recording you just made.
A discovery call is mostly listening for the signal under the small talk: the pain that's costing them money, the blocker that decides the deal, the exact phrasing of the objection you'll have to answer in writing later. Sales call transcription with speaker labels keeps the rep and the prospect apart, and a fully searchable transcript lets you jump straight to the line where they named the metric their VP listens to or the residency question that gates sign-off. Export the recap as DOCX and paste it into the opportunity while the call is still warm.
CRM-ready call recaps
A clean summary plus owner-tagged action items, ready to paste into the opportunity in Salesforce or HubSpot.
Follow-up emails in minutes
The decisions and next steps surfaced for you, so the recap email writes itself while the call is still warm.
The exact line a prospect said
A fully searchable transcript so you can pull the objection or commitment verbatim instead of relying on memory.
Coaching and deal review
Speaker-labeled transcripts of real calls a manager can read for talk ratio, objections, and what closed the room.
Built in, not bolted on
A summary, decisions, action items, and next steps – drafted
Every callis analyzed automatically the moment it’s transcribed. Here’s a real sample, run through it.
Discovery Call: Acme Support Triage
A discovery call with Renata, an ops lead running a nine-person support team that loses close to a day a week to manual ticket triage. Her current tool uses brittle keyword rules, so mis-sorted tickets age out in the general queue and slow first responses, which she feels in renewal conversations but can't yet quantify for her VP. Rather than pitch a full migration she can't approve this quarter, the rep scoped a two-week pilot on the billing queue measuring first-response time before and after. The rep flagged that auto-routing makes calibration mistakes in its first days, and two approval blockers remain: data residency and whether it integrates with the existing helpdesk.
Participants
Decisions
- Run a two-week pilot scoped to the billing queue only, rather than a full rollout, since that queue is the one clearly leaking.
- Measure first-response time before and after the pilot, since a rough first-response improvement is what unlocks budget from Renata's VP.
- Keep the pilot small enough that procurement does not need to be involved yet.
Action items
- Send a one-page pilot plan by Thursday that Renata can forward straight to her VPAccount Exec
- Confirm the data-residency answer in writing (whether data stays in their region)Account Exec
- Confirm in writing whether the product plugs into their existing helpdesk or requires a rip-and-replaceAccount Exec
- Warn the support team that the routing is learning for the first week so early mistakes don't read as brokenRenata
Next steps
- Account Exec sends the written data-residency and integration answers plus the one-page pilot plan by Thursday.
- Renata forwards the pilot plan to her VP to secure budget on the strength of the first-response measurement.
- Scope the pilot to the billing queue and run it for two weeks before considering a wider rollout.
Open questions
- Does the customer's data stay in their region?
- Does the product integrate with the helpdesk they already use, or does it force a rip-and-replace?
Clean, speaker-labeled, click-to-seek
Ask, don’t scrub
Ask the transcript anything.
An hour-long recording? Don’t skim it – ask. Every answer stays grounded in your transcript and cites the exact timestamp, so you can jump to the moment and check it yourself.
What did the prospect say is actually slowing her support team down?
Renata says Monday is the worst day – weekend tickets pile up and her agents spend the first two hours tagging and routing them by hand, which she estimates costs a nine-person team close to a full day a week. The deeper cost is that their keyword-rule tool mis-sorts tickets, so a billing question that doesn't say the word 'billing' lands in the general queue and ages out, which is where the slow responses come from.
What did we agree the next step would be?
Instead of a full migration she can't approve this quarter, you scoped a two-week pilot on just the billing queue and agreed to measure first-response time before and after, since a rough first-response improvement is what unlocks budget from her VP. You also committed to confirming data residency and helpdesk integration in writing and sending a one-page pilot plan by Thursday she can forward straight up.
Grounded in your transcript – if the answer isn’t in the audio, it says so instead of guessing.
Who said what
Speaker labels that survive cross-talk
Automatic speaker diarization. Two people, four people, cross-talk and interruptions – interviews, panels, messy meetings. Pepys keeps each voice on its own line instead of blurring them into one, so you never rewind to figure out who was talking.
So the festival nearly didn't happen this year–
–it almost didn't. We lost the venue three weeks out.
Three weeks? How do you even start to–
You call everyone you know. The whole town pitched in.
And that's how it ended up in the park.
Works with the platforms you live in.
Paste a link from YouTube, TikTok, Instagram, Facebook, Spotify, or Apple Podcasts – or drop in any audio or video file. We transcribe it once, then you export it however your workflow needs.
- YouTube
- TikTok
- Spotify
- Apple Podcasts
- or any file
Export to any format
- TXT
- Markdown
- DOCX
- SRT
- VTT
- JSON
Most useful for sales teams: Call recap (DOCX) · Action items · TXT · PDF · JSON
Timestamps, speaker labels, and subtitle timing carry through to every export.
How sales call transcription works
Upload or paste a link
Drop your call or paste its link – any audio or video, in any language.
Get your transcript
A clean, speaker-labeled transcript with AI notes tuned to your format, ready in minutes.
Edit and export
Fix anything inline, then export to SRT, VTT, TXT, DOCX, PDF, or JSON.
Why sales teams pick Pepys
No subscription and no per-seat fee – buy minutes, use them across the whole team, and credits never expire.
The recap, decisions, and action items are built in, not a second paste into a separate AI tool.
Speaker labels keep the rep and the prospect apart, so you know who committed to what.
Upload an ad-hoc recording or a one-off call without forcing your reps to install a bot in every meeting.
What sales teams say
Every user interview comes back as a clean, searchable transcript I can tag and quote directly in my reports. Synthesis used to be the slowest part of my week and now it's an afternoon. The speaker labels alone are worth it for me.
Sofia L.UX researcher · G2 no subscription is the whole reason i switched. buy hours, use them whenever, balance is still there months later. pepys is the best transcription tool out there.
Marcus B.Indie founder · RedditEvery customer call lands in my notes the same day and nothing slips through anymore. I buy minutes when I need them, with no recurring charge to forget about. Simple, and it works.
Caleb S.Sales lead · G2
Sales call transcription – questions, answered
How do I transcribe a sales or discovery call?
Upload the recording from Zoom, Meet, Teams, or your phone, or paste a link to it. Pepys returns a speaker-labeled transcript in minutes, along with an AI summary, the decisions made, owner-tagged action items, next steps, and the open questions to follow up on.
Does it separate the rep from the prospect?
Yes. Speaker diarization labels each voice, so a two- or three-person call comes back attributed rather than as one wall of text. You can rename a generic label to the prospect's name and it updates across the transcript.
Can it pull out action items and next steps automatically?
Yes. The meeting analysis drafts a summary, the decisions reached, action items tagged to an owner, next steps, and any open questions raised on the call – so your follow-up is mostly written before you start typing.
Can I get the recap into my CRM?
Export the recap as DOCX, plain text, PDF, or JSON and paste it into the opportunity, or copy the action items straight into your CRM task list. There's no forced integration to set up first.
Do reps have to add a recording bot to every meeting?
No. Pepys works from a file or a link, so you can transcribe a one-off call, an old recording, or a deal you want to review after the fact – without installing a notetaker bot into every rep's calendar.
Is what's said on a client call kept private?
Yes. We don't train any model on your audio or transcripts. You can delete a call's data after you've exported the recap, which matters when the conversation covers a prospect's internal numbers.
Do I have to subscribe?
No. Pepys is pay-as-you-go – buy a block of minutes, share them across your reps, and the credits never expire. You can start free with 60 minutes, no card.
More industries
Turn your next call into a transcript, a recap, and action items – and pay only for that call.
Pay as you go – credits never expire, nothing to cancel. Or start free with 60 minutes, no card.